- Can I cancel an order after it is placed?
As a general rule, all sales on TicketsPM.com are final. Please be absolutely sure you want to purchase the tickets before ordering. What if the event is cancelled? If an event gets permanently cancelled, you are eligible for a 100% refund. Please note that the refund constitutes the price you paid for the tickets, and does not include shipping costs that you may have incurred as part of the purchase process.
- What happens if my tickets are lost or stolen?
Tickets are generally one-of-a-kind, irreplaceable items that can seldom be re-accessed or re-printed. The purpose of such restrictions is to prevent ticketing fraud via multiple printings of the same ticket. Regardless, customers should contact their seller to see if it is possible to re-access lost tickets.
- What is an E-Ticket?
Electronic tickets, or e-tickets, are delivered to you electronically through My Ticket Tracker. You must download and print your e-tickets, which will have a barcode and will be valid for entry into the event. When your e-tickets are ready to download, you will receive an email with instructions for accessing your e-tickets through our secure website, MyTicketTracker. For your protection, MyTicketTracker requires you to log in with order-specific details, including a unique order PIN that will be included in your download instruction email. Some e-tickets may not be available for download immediately, but are guaranteed to be read in time for your event.
- What is My Ticket Tracker, and how do I use it?
To download e-tickets from MyTicketTracker: Go to MyTicketTracker.com and enter your email address and unique order PIN to log in. You'll find your PIN in the order receipt you received via email. After logging in, you'll see purchase details for your order, along with a link to download your tickets. This link is located next to the "Delivery Method" section of your purchase details and will say "Download Tickets." For security purposes, you then will be asked to confirm that you agree to the MyTicketTracker Terms and Conditions. To proceed with your download, select "Yes" to confirm your agreement and click "Continue." You can now download your e-tickets!
- Why is the price on my tickets different than what I paid?
TicketsPM.com is an online marketplace that connects buyers and sellers of live event tickets. Sellers decide to resell their tickets at a price that reflects the market, and prices often rise and fall with supply and demand. The result is that tickets on our website are often sold either above or below face value. Our purpose is to connect ticket buyers with a lot of ticket options. The benefit for ticket buyers is they don't have to wait in line, on their computers, or on the phone for hours months in advance of an event to get a good seat. Instead, customers can find great seats even a couple weeks before from an event.
- When will my tickets ship, and how soon will they arrive?
Many ticket sellers make their tickets available to you before they have even been printed, which gives customers an edge on getting great seats in advance. Because this sometimes happens, tickets may not be in hand at the time of purchase. Seller notes often indicate when an order will ship (at the latest), so customers know when to expect their tickets. They may also note that tickets are in hand, which means they can ship immediately. After your tickets have shipped, you will receive a FedEx tracking number, so you may track your purchase. Either way, we guarantee your tickets will arrive in time.
- How are my tickets shipped?
Tickets are shipped via FedEx. Shipping via FedEx is secure and safe for both ticket buyers and sellers on our website. Shipping through FedEx allows ticket sellers to ensure that the tickets they sell have arrived to the proper recipient, and ticket buyers can track the progress of the package.
- Will a signature be needed for my ticket package?
Yes, generally expect the sellers who list tickets on our exchange to require a signature for ticket delivery. This is to ensure that the tickets are physically received by someone rather than left out in the open. That being said, the decision to require a signature depends on the seller shipping the tickets.
- When will I receive my email tickets?
Some sellers may list their tickets as being available for email delivery. However, this does not mean that your tickets will be emailed immediately. You will be notified by email when your tickets are available for downloading and printing.
- Will I receive my "Instant" tickets as soon as I place my ticket order?
In most cases, e-tickets marked as "Instant" will be available for you to download and print within minutes of placing your order. However, in order to protect against fraudulent purchases, some orders may require additional processing time. If this applies to your order, it will be noted in your order confirmation email, and your e-tickets will usually be available for you to download within one (1) business day.
- How do I find the tickets I'm looking for?
You may use our simple search bar at the top of the page to search by Artist, Venue, Team, City, or State. To do a more advanced search, visit our home page and Click on "Custom Search". On the search results page, there are filters in the left sidebar to help you narrow down the selection even further. If you want to view tickets in certain categories, on specific days of the week, time of day, or location, you may filter your results by clicking the check box next to the various options. Check Events "Near You" option on the Home page.
- The event is soon and I need a ticket. What can I do?
Many ticket sellers will choose to deliver tickets close to the event by one of three methods: will-call, local pickup, or email.
Will-call means that you will pick up the ticket at the
venue box office window.
Local pickup will require that you pick up your tickets at
a location up to 30 minutes away from the venue.
Email means that the seller will email you the tickets
before the show
Please note that these delivery methods are at the discretion of the seller, so be sure to choose tickets where the listing specifically states one of these methods, or contact the seller after buying a ticket to confirm that you will be able to get a ticket by will-call, local pick-up, or email. Same-day order tickets are subject to the $15.00 Near-Term Delivery option.
- Why was my order rejected?
Due to the nature of our exchange, there is usually some lag time between when tickets are purchased and when the ticket listings are updated. As tickets are sold, sellers must manually update their listings. This means that your tickets may have been ordered by another customer before you had the chance to submit yours. This is a rare occurrence, but if it should happen to you, please contact us at 888-456-8499 and our customer service representatives would be happy to help you find a similar seat or a seat at a similar price.
- Will my seats be together?
Tickets are guaranteed to be together, unless the seller’s notes say otherwise. If tickets are listed in a general category, zone, section, or row, we guarantee that they will be together. Examples of these sorts of notes are: “Zone A,” “Section 200,” “Row 102,” etc. However, sometimes the notes say something like “Section 2, rows A-Z” or “Section 2, Rows A and B, piggybacked” which lets you know that the seats may not be together. If they are “piggybacked,” it means one seat is in front of the other, but in 2 separate rows.
- What if something happens with my order? Is there a purchase guarantee?
We want to make sure that ticket sellers provide customers with the tickets they were promised. In order to protect you, TicketsPM offers the following money back guarantees:
At TicketsPM.com, we offer a 100% Money Back Guarantee, if:
Your order is accepted by, but not delivered by the seller
Your order is accepted by, but shipped too late by the seller for the tickets to arrive in time for the event
You were denied entry because of the tickets or invalid tickets were provided by the seller.(1)
And, we offer a 100% Money Back Guarantee, if:
Your event is cancelled entirely with no rescheduled date.(2)
(1) Verifiable proof must be provided by the venue in written letter format. Written or stamped "voids" do not constitute verifiable proof.
(2) 100% refund for a cancelled event excludes shipping.
If you have any other questions or specific requests please contact us or email at firstname.lastname@example.org